Tender Details

Country: Uganda
Summary: Supply, Installation, Commissioning, Training and Maintenance of a Government IT Service Desk Solution
UGT Ref No: 52326552
Deadline: 31 May 2021
Financier: Other Funding Agencies
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: NITA-U/RCIP/SPLS/20-21/00269
Purchaser's Detail:
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Description:
Supply, Installation, Commissioning, Training and Maintenance of a Government IT Service Desk Solution for the Government of Uganda The proposed integrated service desk solution shall be in English language with easy-touse user interface to provide rich user experience to assist the Government in the day-today operations. The solution shall consist but not limited to the following system components; 1. End to End Contact Center Capabilities 2. ITILv4 IT Service Management Capabilities 3. Self-service web portal 4. A mobile Application 5. Chat bot and Social IT Integration with artificial intelligence and machine learning capabilities 6. Email Service 7. Multi-Tenancy and Enterprise Service Management Capabilities 8. Dashboard and SLA Reporting . A Hard Copy of the Bidding Document may be Purchased by Interested Bidders on Submission of a Written Application to the Address below and upon Payment of a Nonrefundable Fee of Ugx 180,000 or Equivalent in Any Freely Convertible Currency. The Method of Payment will be By: Electronic Funds Transfer (Eft) Bank Account Number: 006550058000001, Customer Name: National Information Technology Authority, Uganda (Nita-U), Account Title: Nita-U Local Revenue Expenditure Account, Bank Name: Bank of Uganda Swift Code: Ugbaugka. A Pdf Bidding Document shall be Sent to the Potential Bidder Electronically upon Receipt of Confirmation of Payment. Interested Eligible Bidders may Obtain Further Information from National Information Technology Authority - Uganda and Inspect the Bidding Documents at the Address Given below from 0800hrs to 1600hrs. A Pre-Bid Meeting, Which Potential Bidders may Attend, will be Held on 29th April, 2021 at 11:00am. Bids must be Delivered to the Address below at or before 10:30am on 31st may, 2021. Bids Need to be Secured by a Bid Security. The Amount of Bid Security Required is Usd 12,000. The Bid Security shall be Valid for Twenty-Eight (28) Days beyond the Bid Validity Period, i.e., 208 Days after the Bids Submission Deadline. Late Bids will be Rejected. Bids will be Opened in the Presence of Bidders- Representatives, Who Choose to Attend at the Address below at 10:35am 31st may, 2021.
Documents:

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Supply, Installation, Commissioning, Training and Maintenance of a Government IT Service Desk Solution - Uganda Tender

The NATIONAL INFORMATION TECHNOLOGY AUTHORITY OF UGANDA, a Government sector organization in Uganda, has announced a new tender for Supply, Installation, Commissioning, Training and Maintenance of a Government IT Service Desk Solution. This tender is published on UgandaTenders under UGT Ref No: 52326552 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-05-31.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.